:root{--navy:#0C1E3C;--navy2:#132A52;--ink:#13233F;--slate:#5A6A82;--line:#E1E7F0;--paper:#F5F7FB;--white:#fff;--gold:#C9A868;--gold-d:#8C6D32;--accent:#1F4FA3;--red:#B4473B;--green:#2E8B6A;--amber:#B7791F;--serif:"Cormorant Garamond",Georgia,serif;--sans:"Manrope",system-ui,-apple-system,"Segoe UI",sans-serif}
*{box-sizing:border-box}
body{margin:0;background:var(--paper);color:var(--ink);font-family:var(--sans);font-size:15px;line-height:1.5;-webkit-font-smoothing:antialiased}
a{color:var(--accent)}
button,input,select,textarea{font:inherit;color:inherit}
:focus-visible{outline:2px solid var(--gold);outline-offset:2px}
h1,h2,h3{margin:0;font-family:var(--serif);font-weight:700;letter-spacing:-.005em;line-height:1.1}
h1{font-size:34px}h2{font-size:24px}h3{font-size:19px}
.muted{color:var(--slate)}.small{font-size:13px}
.hidden{display:none!important}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;min-height:38px;padding:0 14px;border-radius:6px;border:1px solid var(--line);background:var(--white);cursor:pointer;font-weight:600;font-size:14px;text-decoration:none;color:var(--ink);white-space:nowrap}
.btn:hover{border-color:#C3CEDF}
.btn.primary{background:var(--accent);border-color:var(--accent);color:#fff}
.btn.primary:hover{filter:brightness(1.08)}
.btn.gold{background:var(--gold);border-color:var(--gold);color:var(--navy)}
.btn.ghost{background:transparent;border-color:transparent}
.btn.danger{color:var(--red)}
.btn.sm{min-height:30px;padding:0 10px;font-size:13px}
.btn:disabled{opacity:.55;cursor:not-allowed}
input,select,textarea{width:100%;padding:9px 11px;border:1px solid #CCD6E4;border-radius:6px;background:#fff}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px color-mix(in srgb,var(--accent) 18%,transparent)}
textarea{min-height:80px;resize:vertical}
label{display:grid;gap:4px;font-size:13px;font-weight:600}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.stack{display:grid;gap:12px}
.row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.spacer{flex:1}

/* Auth */
.auth{min-height:100vh;display:grid;grid-template-columns:1fr 1fr}
.auth-side{background:radial-gradient(900px 500px at 80% 10%,#1A3668,transparent 60%),var(--navy);color:#fff;padding:48px;display:flex;flex-direction:column;justify-content:space-between}
.auth-side h1{font-size:52px;max-width:12ch;margin-top:18px}
.auth-side p{color:#C4CFE0;max-width:44ch;margin-top:16px}
.auth-side ul{color:#DDE4EF;padding-left:18px;margin:22px 0 0}
.auth-side li{margin:6px 0}
.brand{font-family:var(--serif);font-weight:700;font-size:26px;color:#fff;text-decoration:none}
.brand em{font-style:normal;color:var(--gold)}
.auth-main{display:grid;place-items:center;padding:32px}
.auth-card{width:min(400px,100%);display:grid;gap:14px}
.tabs{display:flex;border-bottom:1px solid var(--line);gap:18px}
.tabs button{background:none;border:0;padding:10px 0;cursor:pointer;font-weight:600;color:var(--slate);border-bottom:2px solid transparent}
.tabs button.on{color:var(--ink);border-color:var(--gold)}
.msg{padding:10px 12px;border-radius:6px;font-size:14px}
.msg.err{background:#FBECEA;color:#8A2F25}
.msg.ok{background:#E7F4EE;color:#1E6B4F}

/* Shell */
.shell{display:grid;grid-template-columns:232px 1fr;min-height:100vh}
.side{background:var(--navy);color:#fff;padding:20px 14px;display:flex;flex-direction:column;gap:18px;position:sticky;top:0;height:100vh}
.side .brand{padding:0 8px}
.ws-select{background:var(--navy2);border:1px solid #2A4677;color:#fff}
.ws-select option{color:#000}
.nav{display:grid;gap:1px;overflow-y:auto;min-height:0;flex:1;align-content:start}
.nav a{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:6px;color:#C4CFE0;text-decoration:none;font-weight:500}
.nav a:hover{background:rgba(255,255,255,.05);color:#fff}
.nav a.on{background:rgba(201,168,104,.14);color:#fff}
.nav svg{width:18px;height:18px;flex:none}
.nav .count{margin-left:auto;background:var(--red);color:#fff;border-radius:99px;font-size:11px;padding:0 7px;font-weight:700}
.side-foot{margin-top:auto;display:grid;gap:8px;font-size:13px;color:#93A3BC;padding:0 8px}
.side-foot button{background:none;border:0;color:#C4CFE0;cursor:pointer;padding:0;text-align:left}
.main{min-width:0}
.topbar{display:flex;align-items:center;gap:12px;padding:16px 28px;background:var(--white);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5}
.topbar h1{font-size:26px}
.content{padding:24px 28px 60px}
.mobile-nav{display:none}

/* Cards / tables */
.card{background:var(--white);border:1px solid var(--line);border-radius:10px;padding:18px}
.kpis{display:grid;grid-template-columns:repeat(6,1fr);gap:12px;margin-bottom:18px}
.kpi{background:var(--white);border:1px solid var(--line);border-radius:10px;padding:14px 16px}
.kpi b{display:block;font-family:var(--serif);font-size:32px;line-height:1.1}
.kpi span{font-size:13px;color:var(--slate)}
.kpi.warn b{color:var(--red)}
.two-col{display:grid;grid-template-columns:1.4fr 1fr;gap:18px}
table{width:100%;border-collapse:collapse}
th,td{text-align:left;padding:10px 12px;border-bottom:1px solid var(--line);vertical-align:middle}
th{font-size:12px;color:var(--slate);font-weight:600;background:#FAFBFD}
tr.click{cursor:pointer}
tr.click:hover td{background:#F8FAFD}
.table-wrap{overflow-x:auto;background:var(--white);border:1px solid var(--line);border-radius:10px}
.pill{display:inline-block;padding:2px 9px;border-radius:99px;font-size:12px;font-weight:600;background:#EEF2F8;color:var(--ink)}
.pill.won{background:#E7F4EE;color:#1E6B4F}.pill.lost{background:#F4ECEB;color:#8A2F25}
.pill.over{background:#FBECEA;color:#8A2F25}.pill.today{background:#FDF3E1;color:#7A4E0E}
.empty{padding:28px;text-align:center;color:var(--slate)}

/* Task list */
.task{display:grid;grid-template-columns:22px 1fr auto;gap:12px;align-items:center;padding:12px 4px;border-bottom:1px solid var(--line)}
.task:last-child{border-bottom:0}
.task input[type=checkbox]{width:18px;height:18px;accent-color:var(--green)}
.task .t{font-weight:600}
.task .s{font-size:13px;color:var(--slate)}
.task .acts{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}
.contact-grid .task{grid-template-columns:22px 1fr}
.contact-grid .task .acts{grid-column:2;justify-content:flex-start}
.card,.stack>*{min-width:0}

/* Pipeline */
.board{display:grid;grid-auto-flow:column;grid-auto-columns:minmax(250px,1fr);gap:12px;overflow-x:auto;padding-bottom:10px;align-items:start}
.col{background:#EDF1F7;border-radius:10px;padding:10px;min-height:200px}
.col.drop{outline:2px dashed var(--accent);outline-offset:-4px}
.col-h{display:flex;justify-content:space-between;align-items:baseline;padding:4px 4px 10px}
.col-h b{font-size:14px}
.col-h span{font-size:12px;color:var(--slate)}
.deal{background:#fff;border:1px solid var(--line);border-radius:8px;padding:10px 12px;margin-bottom:8px;cursor:grab;box-shadow:0 1px 2px rgba(12,30,60,.05)}
.deal:active{cursor:grabbing}
.deal.dragging{opacity:.5}
.deal b{display:block;font-size:14px}
.deal .m{font-size:12px;color:var(--slate);display:flex;justify-content:space-between;gap:8px;margin-top:4px}
.deal select{margin-top:8px;padding:4px 6px;font-size:12px;display:none}

/* Contact */
.contact-grid{display:grid;grid-template-columns:340px 1fr;gap:18px;align-items:start}
.qa{display:grid;grid-template-columns:repeat(4,1fr);gap:8px}
.qa .btn{flex-direction:column;min-height:58px;font-size:12px}
.qa svg{width:18px;height:18px}
.timeline{display:grid}
.ev{display:grid;grid-template-columns:34px 1fr;gap:10px;padding:10px 0;border-bottom:1px solid var(--line)}
.ev:last-child{border-bottom:0}
.ev .ic{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;background:#EEF2F8;font-size:13px}
.ev .b{white-space:pre-wrap;word-break:break-word}
.ev .d{font-size:12px;color:var(--slate)}
dl.info{display:grid;grid-template-columns:90px 1fr;gap:6px 10px;margin:14px 0 0;font-size:14px}
dl.info dt{color:var(--slate)}
dl.info dd{margin:0;word-break:break-word}

/* Modal + toast */
.overlay{position:fixed;inset:0;background:rgba(12,30,60,.45);display:grid;place-items:center;padding:16px;z-index:50}
.modal{background:#fff;border-radius:12px;width:min(560px,100%);max-height:92vh;overflow:auto;padding:22px;display:grid;gap:14px;box-shadow:0 30px 80px -20px rgba(0,0,0,.4)}
.modal-h{display:flex;justify-content:space-between;align-items:center}
.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);background:var(--navy);color:#fff;padding:10px 16px;border-radius:8px;z-index:60;font-size:14px;box-shadow:0 10px 30px rgba(0,0,0,.25)}
code.snip{display:block;background:#0F1D35;color:#E6CF9C;padding:12px;border-radius:8px;font-size:12.5px;white-space:pre-wrap;word-break:break-all}
.settings{display:grid;gap:18px;max-width:900px}
.days{display:flex;gap:6px;flex-wrap:wrap}
.days label{display:flex;flex-direction:row;align-items:center;gap:6px;border:1px solid var(--line);border-radius:6px;padding:6px 10px;font-weight:500;background:#fff}
.days input{width:auto}

@media (max-width:1100px){.kpis{grid-template-columns:repeat(3,1fr)}.two-col,.contact-grid{grid-template-columns:1fr}}
@media (max-width:820px){
  .task{grid-template-columns:22px 1fr}
  .task .acts{grid-column:2;justify-content:flex-start}
  .auth{grid-template-columns:1fr}.auth-side{padding:28px}.auth-side h1{font-size:38px}.auth-side ul{display:none}
  .shell{grid-template-columns:1fr}
  .side{display:none}
  .topbar{padding:10px 14px;gap:8px}.topbar h1{font-size:20px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0;flex:1}.topbar .spacer{display:none}
  #wsSelM{max-width:118px!important;padding:7px 8px;font-size:13px}
  #newLead{padding:0 10px;font-size:13px}
  .content{padding:16px 16px 90px}
  .mobile-nav{display:grid;grid-template-columns:repeat(5,1fr);position:fixed;left:0;right:0;bottom:0;background:var(--navy);z-index:20;padding-bottom:env(safe-area-inset-bottom)}
  .mobile-nav a{color:#C4CFE0;text-decoration:none;font-size:10.5px;white-space:nowrap;display:grid;justify-items:center;gap:2px;padding:8px 0}
  .mobile-nav a.on{color:var(--gold)}
  .mobile-nav svg{width:20px;height:20px}
  .kpis{grid-template-columns:repeat(2,1fr)}
  .grid2{grid-template-columns:1fr}
  .deal select{display:block}
  .mob-ws{display:block!important}
}
.mob-ws{display:none}
.team-head.paused{border-color:#E8C9C4;background:#FFF8F6}
.agent-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(340px,1fr));gap:14px;margin-bottom:12px}
.agent-card h3{font-size:20px;margin-bottom:3px}
.agent-ic{width:40px;height:40px;border-radius:10px;background:var(--navy);color:var(--gold);display:grid;place-items:center;flex:none}.agent-ic svg{width:21px;height:21px}
.agent-ic.sm{width:30px;height:30px;border-radius:8px}.agent-ic.sm svg{width:16px;height:16px}
.agent-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:6px}.agent-stats div{background:#F6F8FC;border-radius:8px;padding:8px 10px}.agent-stats b{display:block;font-family:var(--serif);font-size:24px;line-height:1.1}.agent-stats span{font-size:12px;color:var(--slate)}
.spend{margin-top:10px}.spend .bar{height:6px;background:#EDF1F7;border-radius:9px;overflow:hidden;margin-top:4px}.spend .bar i{display:block;height:100%}
.pill.over{background:#FBECEA;color:#8A2F25}
.switch{position:relative;display:inline-block;width:42px;height:24px;flex:none}.switch input{opacity:0;width:0;height:0}.switch span{position:absolute;inset:0;background:#CCD6E4;border-radius:99px;transition:.2s;cursor:pointer}.switch span:before{content:'';position:absolute;width:18px;height:18px;left:3px;top:3px;background:#fff;border-radius:50%;transition:.2s}.switch input:checked+span{background:var(--green)}.switch input:checked+span:before{transform:translateX(18px)}
.appr{display:flex;gap:12px;align-items:flex-start;padding:10px 0;border-top:1px solid var(--line)}.appr-text{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;margin-top:2px}
.act{display:flex;gap:10px;align-items:flex-start;padding:10px 0;border-top:1px solid var(--line)}
.brief summary{cursor:pointer;list-style:none}.brief summary::-webkit-details-marker{display:none}
.brief-body{white-space:pre-wrap;font-size:14.5px;line-height:1.6;margin-top:10px}.brief-body .bh{display:inline-block;font-size:12px;letter-spacing:.1em;color:var(--gold-d);margin-top:6px}
.edit-pair{display:grid;grid-template-columns:1fr 1fr;gap:10px;font-size:13.5px}.edit-pair>div{border:1px solid var(--line);border-radius:8px;padding:8px 10px;background:#FBFCFE}.edit-pair>div:last-child{border-color:#BFE0D0;background:#F3FAF6}
.task-msg{margin-top:6px;font-size:13.5px;background:#F6F8FC;border-left:3px solid var(--gold);padding:6px 10px;border-radius:4px;white-space:pre-wrap}
@media (max-width:600px){.agent-grid{grid-template-columns:1fr}.edit-pair{grid-template-columns:1fr}}
.inbox{display:grid;grid-template-columns:minmax(300px,380px) minmax(0,1fr);gap:16px;align-items:start}
.inbox-bar{display:flex;gap:10px;align-items:center;flex-wrap:wrap;padding:12px 14px;border-bottom:1px solid var(--line)}
.inbox-list{max-height:calc(100vh - 150px);overflow:auto;position:sticky;top:90px}
.mrow{display:block;padding:12px 14px;border-bottom:1px solid var(--line);text-decoration:none;color:var(--ink)}
.mrow:hover{background:#F8FAFD}.mrow.on{background:#EEF3FB;box-shadow:inset 3px 0 0 var(--accent)}
.mrow.unread .mfrom{color:var(--ink)}.mrow:not(.unread){opacity:.72}
.mfrom{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0}
.msubj{font-weight:600;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.mline{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.mbody{white-space:pre-wrap;word-break:break-word;font-size:14.5px;line-height:1.55;max-height:420px;overflow:auto;border:1px solid var(--line);border-radius:8px;padding:12px 14px;background:#FBFCFE}
.mreply{display:grid;gap:10px;border-top:1px solid var(--line);padding-top:14px}
.mreply textarea{min-height:170px;font-size:14.5px;line-height:1.5}
.mthread summary{cursor:pointer;color:var(--accent)}.mprev{margin-top:8px}.mprev .mbody{max-height:200px}
.mback{display:none}
.kbrow{display:flex;gap:10px;align-items:center;padding:10px 0;border-bottom:1px solid var(--line)}.kbrow:last-child{border-bottom:0}
.kbprof{white-space:pre-wrap;font-size:14px;line-height:1.55;background:#FBFCFE;border:1px solid var(--line);border-radius:8px;padding:12px 14px;max-height:520px;overflow:auto}
.kbprof mark{background:#FDF3E1;color:#7A4E0E}
@media (max-width:900px){.inbox{grid-template-columns:1fr}.inbox.has-open .inbox-list{display:none}.inbox:not(.has-open) .inbox-read{display:none}.inbox-list{max-height:none;position:static}.mback{display:inline-flex}}
.ev-card{display:grid;grid-template-columns:64px minmax(0,1fr);gap:16px;margin-bottom:12px}.ev-dim{opacity:.6}
.ev-date{background:var(--navy);color:#fff;border-radius:10px;text-align:center;padding:10px 4px;align-self:start}.ev-date span{display:block;font-size:11px;letter-spacing:.12em;color:var(--gold);font-weight:700}.ev-date b{font-family:var(--serif);font-size:22px;line-height:1.1}.ev-date small{display:block;font-size:10.5px;color:#C4CFE0}
.ev-main{display:grid;gap:6px;min-width:0}.ev-angle{font-weight:700;font-size:16px}.ev-stars{letter-spacing:1px;font-size:14px}
.ev-plan[hidden]{display:none}.ev-plan{margin-top:10px;border-top:1px solid var(--line);padding-top:12px;display:grid;gap:14px}.ev-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px;font-size:14px}
.ev-ads{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:10px}.ev-ad{border:1px solid var(--line);border-radius:8px;padding:10px 12px;display:grid;gap:6px;font-size:14px;background:#FBFCFE}
@media (max-width:600px){.ev-card{grid-template-columns:1fr}.ev-date{display:flex;gap:8px;align-items:baseline;justify-content:center;padding:6px}}

/* checklist */
.cl-bar{height:6px;background:#EDF1F7;border-radius:9px;overflow:hidden;margin:10px 0 12px}.cl-bar i{display:block;height:100%;background:var(--green)}
.cl-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:8px}
.cl-item{display:flex;gap:10px;align-items:flex-start;padding:10px 12px;border:1px solid var(--line);border-radius:8px;text-decoration:none;color:var(--ink);background:#fff}
.cl-item:hover{border-color:var(--accent)}.cl-item b{display:block;font-size:14px}.cl-item.done{opacity:.6}.cl-item.done b{text-decoration:line-through}
.cl-check{width:20px;height:20px;border-radius:50%;border:2px solid #C3CEDF;display:grid;place-items:center;font-size:12px;flex:none;color:#fff}.cl-item.done .cl-check{background:var(--green);border-color:var(--green)}
/* ---------- phone: dial pad panel ---------- */
.pp{position:fixed;right:20px;bottom:20px;width:320px;max-width:calc(100vw - 24px);max-height:calc(100vh - 40px);overflow:auto;background:var(--white);border:1px solid var(--line);border-radius:14px;box-shadow:0 18px 50px rgba(12,30,60,.22);z-index:60}
.pp-h{display:flex;align-items:center;gap:8px;padding:10px 12px;border-bottom:1px solid var(--line)}.pp-h select{min-height:30px;padding:2px 6px;font-size:12px}
.pp-b{padding:14px}
.pp-num{display:flex;gap:4px;align-items:center}.pp-num input{font-size:22px;font-weight:600;text-align:center;letter-spacing:.02em;border:0;border-bottom:1px solid var(--line);border-radius:0;padding:6px 2px;flex:1;min-width:0}
.pp-sug{display:grid;gap:2px;margin:4px 0}.pp-sug button{text-align:left;background:#F5F7FB;border:0;border-radius:6px;padding:7px 9px;cursor:pointer}.pp-sug button:hover{background:#EAF0F8}
.pp-keys{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin:12px 0}
.pp-keys button{height:54px;border-radius:12px;border:1px solid var(--line);background:#FAFBFD;font-size:21px;font-weight:600;cursor:pointer;display:flex;flex-direction:column;align-items:center;justify-content:center;line-height:1}
.pp-keys button small{font-size:9px;letter-spacing:.12em;color:var(--slate);margin-top:3px;font-weight:600}.pp-keys button:active{background:#EAF0F8}
.pp-keys.sm button{height:40px;font-size:17px}
.pp-call,.pp-hang{display:flex;align-items:center;justify-content:center;gap:8px;width:100%;height:48px;border-radius:99px;border:0;color:#fff;font-weight:700;font-size:15px;cursor:pointer;background:var(--green)}
.pp-call svg,.pp-hang svg{width:18px;height:18px}.pp-hang{background:var(--red);margin-top:12px}.pp-hang svg{transform:rotate(135deg)}
.pp-who{text-align:center;padding:4px 0 10px}.pp-who h3{margin-top:8px;font-size:24px}
.pp-av{width:64px;height:64px;border-radius:50%;margin:0 auto;background:var(--navy);color:var(--gold);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:20px}
.pp-status{margin-top:6px;font-size:13px;color:var(--green);font-weight:600}
.pp-acts{display:grid;grid-template-columns:repeat(4,1fr);gap:6px}
.pp-act{display:flex;flex-direction:column;align-items:center;gap:3px;padding:8px 2px;border-radius:10px;border:1px solid var(--line);background:#fff;cursor:pointer;font-size:18px}.pp-act span{font-size:11px;font-weight:600;color:var(--ink)}
.pp-act.on{background:var(--navy);border-color:var(--navy)}.pp-act.on span{color:#fff}.pp-act:disabled{opacity:.4;cursor:not-allowed}
/* incoming call banner */
.inc{position:fixed;top:14px;left:50%;transform:translateX(-50%);width:min(520px,calc(100vw - 20px));display:flex;align-items:center;gap:10px;background:var(--navy);color:#fff;border-radius:14px;padding:10px 12px;box-shadow:0 18px 50px rgba(12,30,60,.35);z-index:70}
.inc-ring{width:40px;height:40px;border-radius:50%;background:var(--green);display:flex;align-items:center;justify-content:center;flex:none;animation:ring 1.2s infinite}.inc-ring svg{width:20px;height:20px}
@keyframes ring{0%,100%{box-shadow:0 0 0 0 rgba(46,139,106,.6)}50%{box-shadow:0 0 0 10px rgba(46,139,106,0)}}
/* calls log */
.call-row{display:grid;grid-template-columns:32px 1fr auto;gap:10px;padding:12px 14px;border-bottom:1px solid var(--line);align-items:start}.call-row:last-child{border-bottom:0}
.call-dir{width:30px;height:30px;border-radius:50%;background:#EEF2F8;display:flex;align-items:center;justify-content:center;font-weight:700;color:var(--accent)}.call-dir.miss{background:#F4ECEB;color:var(--red)}
.call-sum{margin-top:4px;color:var(--ink)}.call-acts{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}
.call-tr{white-space:pre-wrap;background:#F5F7FB;border-radius:8px;padding:10px;font:13px/1.5 var(--sans);max-height:260px;overflow:auto;margin:6px 0 0}
@media (max-width:700px){.call-row{grid-template-columns:32px 1fr}.call-acts{grid-column:2;justify-content:flex-start}}
/* messages */
.msgs{display:grid;grid-template-columns:300px 1fr;gap:0;background:var(--white);border:1px solid var(--line);border-radius:10px;overflow:hidden;height:calc(100vh - 190px);min-height:420px}
.msgs-list{border-right:1px solid var(--line);overflow:auto}
.mconv{display:block;width:100%;text-align:left;background:none;border:0;border-bottom:1px solid var(--line);padding:11px 13px;cursor:pointer;position:relative}.mconv:hover{background:#F8FAFD}.mconv.on{background:#EEF3FB}
.mconv-n{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:160px}.mconv-b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;padding-right:22px}.mconv.unread .mconv-b{color:var(--ink);font-weight:600}
.mconv-dot{position:absolute;right:12px;bottom:12px;background:var(--accent);color:#fff;border-radius:99px;font-size:11px;font-weight:700;padding:0 6px}
.msgs-thread{display:flex;flex-direction:column;min-width:0}
.mt-h{display:flex;align-items:center;gap:8px;padding:10px 14px;border-bottom:1px solid var(--line)}.mt-back{display:none}
.mt-body{flex:1;overflow:auto;padding:14px;display:flex;flex-direction:column;gap:6px;background:#FAFBFD}
.mt-day{align-self:center;font-size:11px;font-weight:700;color:var(--slate);text-transform:uppercase;letter-spacing:.06em;margin:8px 0 2px}
.bub{max-width:74%;padding:8px 12px;border-radius:16px;white-space:pre-wrap;word-wrap:break-word;font-size:14px}
.bub.in{align-self:flex-start;background:#fff;border:1px solid var(--line);border-bottom-left-radius:4px}
.bub.out{align-self:flex-end;background:var(--accent);color:#fff;border-bottom-right-radius:4px}.bub.fail{background:#FBECEA;color:#8A2F25}
.bub-meta{font-size:10.5px;opacity:.7;margin-top:3px}
.mt-comp{border-top:1px solid var(--line);padding:10px 12px}.mt-comp textarea{resize:vertical;min-height:44px}
@media (max-width:820px){.msgs{grid-template-columns:1fr;height:calc(100vh - 210px)}.msgs.has-sel .msgs-list{display:none}.msgs:not(.has-sel) .msgs-thread{display:none}.mt-back{display:inline-flex}.bub{max-width:88%}}
/* settings: phone */
.ph-lines{display:grid;gap:8px}.ph-line{border:1px solid var(--line);border-radius:8px;padding:10px 12px;display:grid;gap:4px}
.ph-opts{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.ph-opt{border:1px solid var(--line);border-radius:8px;padding:12px;display:flex;flex-direction:column;gap:2px}.ph-opt p{margin:2px 0 8px;flex:1}.ph-opt .btn{align-self:flex-start}
.ph-flow{border:1px solid var(--line);background:#FAFBFD;border-radius:8px;padding:12px;margin-top:6px}
.ph-nums{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:6px}.ph-num{display:flex;flex-direction:row;gap:8px;align-items:flex-start;border:1px solid var(--line);background:#fff;border-radius:6px;padding:8px;font-weight:500;cursor:pointer}.ph-num input{width:auto;margin-top:3px}.ph-num.off{opacity:.5}
.chk{display:flex;flex-direction:row;gap:8px;align-items:center;font-weight:500}.chk input{width:auto}
.ph-rec{border:1px solid var(--line);border-radius:8px;padding:10px 12px;display:grid;gap:8px}.ph-rec legend{font-weight:700;font-size:13px;padding:0 4px}
@media (max-width:820px){.ph-opts{grid-template-columns:1fr}.pp{right:8px;left:8px;width:auto;bottom:66px;max-height:calc(100vh - 80px)}.pp-keys button{height:46px}}
/* ---------- quotes ---------- */
.qe{display:grid;grid-template-columns:minmax(0,1fr) 330px;gap:14px;align-items:start}.qe-side{position:sticky;top:14px}
.qe-row{display:grid;grid-template-columns:minmax(0,1fr) 70px 110px 64px 34px;gap:6px;align-items:start;margin-bottom:6px}.qe-row textarea{min-height:40px;resize:vertical}
.qe-head{margin-bottom:2px}.qe-head span:nth-child(4){text-align:center}
.qe-tot{display:grid;gap:4px;border-top:1px solid var(--line);padding-top:10px}.qe-grand{font-size:18px;border-top:1px solid var(--line);padding-top:6px;margin-top:2px}
.q-line{display:flex;gap:8px;padding:8px 0;border-bottom:1px solid var(--line);text-decoration:none;color:inherit}.q-line:last-child{border-bottom:0}
@media (max-width:1000px){.qe{grid-template-columns:1fr}.qe-side{position:static}}
.kpis.k4{grid-template-columns:repeat(4,1fr)}.kpis.k5{grid-template-columns:repeat(5,1fr)}.m-only{display:none}
@media (max-width:1100px){.kpis.k5{grid-template-columns:repeat(3,1fr)}}
@media (max-width:820px){.kpis.k4,.kpis.k5{grid-template-columns:repeat(2,1fr)}}
@media (max-width:600px){.qe-row{grid-template-columns:1fr 1fr 44px 34px}.qe-row textarea{grid-column:1/-1}.qe-head{display:none}
  .qt th:nth-child(2),.qt td:nth-child(2),.qt th:nth-child(5),.qt td:nth-child(5){display:none}.m-only{display:block}
  .qt-ro th:nth-child(2),.qt-ro td:nth-child(2),.qt-ro th:nth-child(3),.qt-ro td:nth-child(3){display:none}}
@media (max-width:600px){.nl-t{display:none}#newLead{padding:0 12px;font-size:18px}}
/* ---------- campaigns / VIP ---------- */
.cp-starters{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:12px}
.cp-start{display:flex;flex-direction:column;gap:6px;text-align:left;cursor:pointer;font:inherit;color:inherit}.cp-start:hover{border-color:var(--accent)}
.cp-msg{border-top:1px solid var(--line);padding:10px 0;display:grid;gap:4px}.cp-msg:first-of-type{border-top:0}.cp-body{white-space:pre-wrap;font-size:14px;background:#F8FAFD;border-radius:8px;padding:8px 10px}
.vip-btn.on{background:#FFF6E0;border-color:var(--gold);color:var(--gold-d)}
.vip-sec{display:grid;gap:6px;margin-top:10px}.vip-row{display:grid;grid-template-columns:130px 1fr 34px;gap:6px}.vip-row.three{grid-template-columns:1fr 1fr 1fr}
@media (max-width:600px){.vip-row{grid-template-columns:1fr 1fr 34px}.vip-row.three{grid-template-columns:1fr}}
/* ---------- growth ---------- */
.stars{color:#E3A008;letter-spacing:1px;font-size:14px}.stars span{color:#D5DCE6}
.rv{border-top:1px solid var(--line);padding:12px 0;display:grid;gap:6px}.rv:first-of-type{border-top:0}.rv-body{white-space:pre-wrap;font-size:14px}
.rv-reply{background:#F5F7FB;border-radius:8px;padding:8px 10px;font-size:14px}.rv-draft{display:grid;gap:6px}
.kit-code{white-space:pre-wrap;word-break:break-word;background:#0F1B30;color:#DDE6F5;border-radius:8px;padding:12px;font-size:12px;max-height:280px;overflow:auto;margin:0}
.kit-faq{padding:8px 0;border-top:1px solid var(--line);font-size:14px}.kit-faq:first-child{border-top:0}.kit-faq mark{background:#FFF1C2;padding:0 3px;border-radius:3px}
.kit-li{padding:6px 0;border-top:1px solid var(--line)}.kit-li:first-of-type{border-top:0}
.cmp-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:12px}.cmp-change{background:#FFF8E6;border-radius:8px;padding:8px 10px}
.br-dot{display:inline-block;width:12px;height:12px;border-radius:50%;margin-right:8px;vertical-align:middle}
.ar-list{display:grid;gap:6px;max-height:340px;overflow:auto}
.cmp-grid>.card{align-content:start}

/* plans */
.nav .lock{margin-left:auto;font-size:11px;opacity:.6}
.plan-tiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:10px}
.plan-tile{border:1px solid var(--line);border-radius:12px;padding:14px;display:flex;flex-direction:column}
.plan-tile.best{border-color:var(--gold);box-shadow:0 0 0 1px var(--gold) inset}
.plan-tile .btn{margin-top:auto}
.plan-price{font-size:26px;font-weight:700;margin:6px 0 2px;font-variant-numeric:tabular-nums}.plan-price small{font-size:13px;font-weight:600;color:var(--slate)}
/* media library */
.media-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:12px}.media-tile{min-width:0}
.media-tile{display:flex;flex-direction:column;gap:6px;text-align:left;background:#fff;border:1px solid var(--line);border-radius:12px;padding:8px;cursor:pointer;font:inherit;color:inherit}
.media-tile:hover,.media-tile:focus-visible{border-color:var(--gold);outline:none}
.mt-img{position:relative;aspect-ratio:4/5;border-radius:8px;overflow:hidden;background:var(--navy);display:grid;place-items:center;color:#fff;font-size:26px;max-width:100%}
.mt-img img{width:100%;height:100%;object-fit:cover}
.mt-img em{position:absolute;right:6px;bottom:6px;background:rgba(0,0,0,.65);color:#fff;font-style:normal;font-size:11px;font-weight:700;padding:2px 6px;border-radius:6px}
.mt-t{font-weight:600;font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.mt-s{display:flex;gap:4px;flex-wrap:wrap}.mt-s .pill{font-size:10.5px}
.up-bar{width:140px;height:6px;background:var(--line);border-radius:4px;overflow:hidden}.up-bar i{display:block;height:100%;background:var(--gold);transition:width .3s}
.steps{display:flex;gap:4px;flex-wrap:wrap}.steps span{flex:1;min-width:80px;text-align:center;font-size:11.5px;font-weight:600;padding:5px 4px;border-radius:6px;background:var(--paper);color:var(--slate)}.steps span.on{background:var(--navy);color:#fff}
@media (max-width:600px){.media-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}}
.script-t td{vertical-align:top}.script-t th{font-size:11px}mark{background:#FBF1D6;color:inherit;padding:0 2px;border-radius:3px}
/* ---- growth tools: call list, conversations (chat / Instagram / Facebook), calendar busy ---- */
.tabs .count{display:inline-block;min-width:18px;padding:0 6px;border-radius:99px;background:var(--red);color:#fff;font-size:11px;line-height:18px;text-align:center;margin-left:4px}
.call-grid{display:grid;grid-template-columns:minmax(0,1.2fr) minmax(0,1fr);gap:16px;align-items:start}
.call-grid>*{min-width:0}
.outcomes{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}
.outcomes label{display:block;cursor:pointer;position:relative}
.outcomes input{position:absolute;opacity:0;pointer-events:none;width:1px;height:1px;left:0;top:0;margin:0}
.outcomes span{display:block;border:1px solid var(--line);border-radius:8px;padding:9px 10px;font-weight:600;font-size:14px;background:var(--white)}
.outcomes input:checked+span{border-color:var(--accent);background:#EEF3FB;color:var(--accent)}
.outcomes input:focus-visible+span{outline:2px solid var(--gold);outline-offset:1px}
.convo{display:grid;grid-template-columns:300px minmax(0,1fr);gap:16px;align-items:start}
.convo-list{display:flex;flex-direction:column;gap:6px;max-height:calc(100vh - 220px);overflow-y:auto;min-width:0}
.convo-item{display:block;width:100%;text-align:left;background:var(--white);border:1px solid var(--line);border-radius:8px;padding:10px 12px;cursor:pointer}
.convo-item:hover{border-color:#C3CEDF}
.convo-item.on{border-color:var(--accent);box-shadow:inset 3px 0 0 var(--accent)}
.convo-item.unread b::before{content:"";display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--accent);margin-right:6px;vertical-align:middle}
.convo-item .small{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.convo-main{display:flex;flex-direction:column;gap:12px;min-width:0}
.chat-log{display:flex;flex-direction:column;gap:8px;max-height:calc(100vh - 360px);min-height:220px;overflow-y:auto;padding:12px;background:var(--paper);border-radius:8px}
.bubble{max-width:80%;padding:8px 12px;border-radius:12px;font-size:14px;white-space:pre-wrap;word-wrap:break-word}
.bubble span{display:block;font-size:11px;color:var(--slate);margin-top:3px}
.bubble.visitor{align-self:flex-start;background:var(--white);border:1px solid var(--line);border-bottom-left-radius:3px}
.bubble.ai{align-self:flex-end;background:#EEF3FB;border:1px solid #D5E0F2;border-bottom-right-radius:3px}
.bubble.agent{align-self:flex-end;background:var(--accent);color:#fff;border-bottom-right-radius:3px}
.bubble.agent span{color:rgba(255,255,255,.75)}
.task.busy-block{opacity:.75;background:repeating-linear-gradient(-45deg,transparent 0 8px,rgba(90,106,130,.06) 8px 16px)}
@media (max-width:860px){.call-grid,.convo{grid-template-columns:1fr}.convo-list{max-height:260px}.chat-log{max-height:55vh}}
@media (max-width:480px){.outcomes{grid-template-columns:1fr}.tabs{overflow-x:auto;white-space:nowrap}.bubble{max-width:92%}}